Support
Keep your scene.
Find the next step.
A connection problem should not mean starting over.
Contact contact@majify.tech at Majify Technologies Inc..
Include browser/version, device, attempted action and visible error. Do not send OAuth tokens, room keys, private model files or signed video URLs unless specifically requested through an appropriate support channel.
The viewer disconnected
Bring the original view to the foreground and use Resume. If a checkpoint is available and the engine can initialize, Resume restores the same scene. Missing model files may need to be supplied again. Keep the scene identifier when reporting a failed restore; do not open a replacement as a retry.
A filename, but no video link
Open Gallery → Videos and download locally. Ask for video_links after cloud transfer succeeds. A failed transfer preserves the local movie; do not record again just to retry upload.
A command failed
Correct rejected fields in the same scene. Inspect unknown outcomes before retrying to avoid duplicate effects.
Data access or deletion
Contact us above and identify the relevant account or data without sending passwords/tokens. We may need to verify the request. MCP checkpoint/movie retention is seven days; other storage differs.